Legal
Refund policy and 60-day money-back guarantee
MemoHoney refund policy: how the 60-day money-back guarantee works, what is covered, how to request a refund, and how long processing takes.
The short version
If MemoHoney is not right for you, email our support team within 60 days of your delivery date and we will refund the purchase price. You do not need an unopened bottle. We would rather you actually tried it.
What is covered
- The purchase price of your order, on any bundle.
- Opened and partially used bottles — a two-week trial tells you nothing, so we do not require untouched product.
- Orders placed within the last 60 days, measured from the delivery date recorded by the carrier, not the order date.
What is not covered
- The original shipping charge on the 2-bottle bundle ($9.99). Shipping is free on the 3-bottle and 6-bottle bundles, so nothing is deducted there.
- Return shipping, which is the customer's responsibility.
- Requests made after the 60-day window has closed.
- Product bought from a third-party seller or marketplace rather than from us directly. We can only refund orders we have a record of.
How to request a refund
- Email [email protected] with your order number and the email address used at checkout.
- We reply within one business day with a return authorisation and the return address. Please do not send anything back before you have that address — unauthorised returns can be lost.
- Post the remaining bottles, including empties, using a tracked service. Keep the tracking number.
- Once the return arrives, we process the refund within 5 business days.
When the money arrives
Refunds go back to the original payment method. After we process it, your bank or card issuer typically takes a further 3–10 business days to post the credit — that part is outside our control. You will get an email confirmation the moment we issue the refund.
Damaged or incorrect orders
If your parcel arrives damaged, the tamper seal is broken, or you received the wrong bundle, contact us within 7 days with a photograph. We will replace it at our cost. This is separate from the 60-day guarantee and does not use it up.
Cancelling an order
Orders usually enter fulfilment within one business day. If you email us before the parcel ships we will cancel and refund in full, with nothing to return. After dispatch, the standard 60-day guarantee applies.